Service Policies

100% 30-Day No Questions Asked Money Back Guarantee

TheYogaWarehouse.com only offers products of performance, style and comfort. We offer the highest quality products, outstanding customer service, and the best prices, backed by a 30-day No Questions Asked money back guarantee. We want you to be completely satisfied with every purchase you make. If you are in any way dissatisfied with a product you ordered, we'll replace it or refund your money, simply contact us within 30 days of the date of purchase. Please read our return policy below for details about returning merchandise.

 

Return

We pride ourselves on our very easy no-questions return policy. If you are in any way disappointed with a product you ordered, we'll replace it or refund your money, simply contact us within 30 days of the date of purchase. If you receive an item that was damaged in transit or is defective please notify us within 5 days of receiving the item. We would gladly provide a replacement at no charge and arrange to have the defective item(s) picked up.
All other returns must be authorized within 30 calendar days from the date of purchase.
We will refund 100% (less shipping charges) on items that are returned in NEW CONDITION within 30 days from the date of purchase. We will issue store credit if products have been opened/used, as they are no longer in re-sellable condition, within 30 days from the date of purchase. Please note, all wholesale orders may have a small restocking fee.

  • We cannot accept returns for items that have been damaged in any way, unless the damage is due to a defect in the product or as a result of damage during shipping by us.
  • Customers are responsible for paying all return shipping fees
  • No refunds are issued on DVDs and CDs.
  • Closeout items cannot be refunded or returned.
  • We are unable to accept returns on international orders (i.e., Canada).
  • Please note that for orders to Canada, tax duty brokerage fees will be applied by customs which will not be refunded.
  • Additional shipping fees may be charged after order is processed if shipping information is not accurate.

Please be sure to properly insure your package(s). FedEx and UPS include tracking and insurance, although you may want to purchase additional insurance. The US Postal Service does not include tracking or insurance, so we advise that you purchase it for a nominal fee. We cannot assume responsibility for items that are lost in the mail when being returned.
Once we receive the merchandise back from you, we will send you an email confirming that your return has been processed. If a refund is due, we will issue a credit at that time.
Please allow at least 15 business days for your return to be processed. If you have any additional questions or concerns, please call us at 866-955-YOGA (9642).

 

How The Return Process Works

Please call us toll free at 866-955-YOGA (9642). to get a Return Merchandise Authorization (RMA) number. Do not just send your items back for return without first getting an RMA number.
If you have any additional questions about returns or our policies, give us a call toll free at 866-955-YOGA (9642).

 

Order Cancellation

If you wish to cancel an order after it has been placed online, you must call our customer service department at 866-955-YOGA (9642). You will be refunded the entire amount of the order but only if it has not been shipped. Please remember orders are sent directly to our warehouse within minutes of receiving your paid order. If your has been processed and shipped, we will have to process the return as a normal return and an Return Merchandise Authorization (RMA) will be given and will be the responsibility of the customer to return the package.  
Wholesale and Special Orders may be subject to fees, please see details below. If you have any additional questions, please feel free to give us a call toll free at 866-955-YOGA (9642).

International Orders

We automatically ship Web orders to Canada and Puerto Rico. For other international orders, please contact us via email at Sales@theyogawarehouse.com or call us toll free at 866-955-YOGA (9642). Please note that for orders to Canada, and many other countries, tax, duty, brokerage, and other fees may be applied by customs which will NOT be refunded.

 

Security

Protecting your security and privacy is a top goal at TheYogaWarehouse.com. We respect your confidential information and do everything we can to protect it. Please refer to our Privacy and Security section for more information.

Wholesale and Special Orders

For large or wholesale orders, we reserve the right to charge up to a 15% restocking fee for returned items. This minimal charge covers our costs to receive the order and restock the inventory. For questions about possible restocking fees, please contact us before returning your order.

Purchase Orders

We gladly accept purchase orders. For additional details, please refer to our purchase orders page.

Selling Kakaos brand products on Amazon

We do not allow Kakaos brand product to be sold by non-licensed Vendor or resellers .

Same Day Shipping and Order Processing

Orders received by 12pm EST/9am PST M-F will ship the same day. If your order is high priority, please contact us by phone and we will do our best to get your order shipped as quickly as possible. For the fastest order processing, please pay with a credit card or PayPal. Please note that large orders and multiple packages may get separated and delivered on different days, please track all packages.

Coupons and Promotions

TheYogaWarehouse.com may offer special promotions (and coupons) to our customers providing additional discounts and savings. These promotions are limited to retail orders wholesale or quantity pricing, special orders and back orders do not apply. We also reserve the right to modify or change a promotion at any time. We are not liable for errors or misprints in the promotion. If you have any comments or questions regarding a specific promotion, please feel free to contact us via email to Sales@theyogawarehouse.com

Pay By Check

For payment with a check, it may take up to 5 business days for your order to be processed. If you have received or created a pay by mail or telephone order on our website, please print and include a copy with your check.
Our Mailing Address for Payment
KalnYoga
2405 US HWY 72
Paint Rock Al, 35764


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